Frequently Asked Questions
Clear answers about certificates, formats, team plans, and refunds. If you can’t find what you need, send a quick question—our team typically replies within 1 business day.
Do I get a certificate?
Yes. You receive a shareable certificate upon completion and passing a short quiz. Your certificate includes a unique verification link.
Are courses self-paced or live?
Both. Many are self-paced with optional live sessions. Check the format in the catalog and the course overview section for the latest schedule.
Do you offer group rates?
We provide team plans and invoices for companies, agencies, and schools. Tell us your team size and preferred start date—we’ll recommend the best plan.
What is your refund policy?
Full refund within 7 days if less than 15% of content is completed. If you run into an issue, contact support and we’ll help you resolve it quickly.
Can I switch the learning track after enrolling?
In most cases, yes—within the first 14 days. Your progress may not transfer 1:1 if the course structure differs, but we’ll help you choose the best option.
How do I contact support?
Use the “Ask a quick question” form on this page. You can also reach us by phone at +1 (415) 550-1284 during business hours.
Still unsure?
Send one question and include a link or course name if you have one. We’ll reply with a clear recommendation and next steps.